Privacy Policy

Last updated: 18/11/2025

Piper Avenue Buyers Agency (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose personal information in the course of providing our property buying services.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Residential address

  • Financial information (e.g. borrowing capacity, pre-approval letters)

  • Employment details

  • Copies of identification documents

  • Property preferences

2. How We Collect Personal Information

We collect personal information through:

  • Website forms

  • Phone calls and SMS

  • Email communication

  • In-person and online meetings

  • Social media platforms

  • Referral partners and third parties

We may also receive information about you from mortgage brokers, professionals involved in your purchase, or people you refer to us.

3. Why We Collect Personal Information

We collect personal information to:

  • Assess your needs and buyer criteria

  • Identify suitable properties

  • Tailor strategies for building your property portfolio

  • Communicate with you

  • Verify your identity

  • Negotiate and act on your behalf

  • Liaise with third parties involved in your property purchase

  • Send you relevant updates and marketing communications

4. Sharing Your Personal Information

We may share your information with:

  • Mortgage brokers

  • Conveyancers and solicitors

  • Real estate agents

  • Property managers

  • Other professionals involved in the purchase process

We may also share information with service providers who support our business operations, such as cloud or email hosting providers.

We do not sell personal information.

5. Data Storage & Security

We store personal information using Google Workspace, including:

  • Email

  • Google Drive

  • Google Forms

This may involve storage on secure servers located outside Australia, including in the United States. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorized access.

6. Marketing & Cookies

We may use your personal information to send you:

  • Email updates

  • Newsletters

  • Property market insights

  • Promotional materials

You may opt out at any time.

Our website may use:

  • Cookies

  • Google Analytics

  • Meta / Facebook pixels

  • Other tracking technologies

These tools help us improve user experience and tailor marketing.

7. Access & Correction

You may request:

  • access to the personal information we hold about you

  • correction of inaccuracies

To make a request, email: admin@piperavenue.com.au

We will respond within a reasonable timeframe and may require proof of identity.

8. Complaints

If you have a concern about how your personal information has been handled, please contact us at:

admin@piperavenue.com.au

We will investigate and respond promptly.
Complaints are handled internally.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in law or our business practices.
The updated version will be published on our website with the effective date shown at the top.

Contact Us

For privacy enquiries, requests, or complaints, please contact:

Piper Avenue Buyers Agency
 Email: admin@piperavenue.com.au
 Phone: 0408156557